Shipping Policy

SHIPPING POLICY

Last updated: 8 September 2026

Pure Drone dispatches orders from the United Kingdom using tracked delivery services.

Our current delivery partners include:

- Royal Mail for selected small parcels
- Evri for most standard and larger UK parcels

We may use another suitable carrier where this provides a better or more appropriate service for the order.

ORDER PROCESSING AND DISPATCH

Orders placed before 1:00pm on a working day will normally be dispatched the same working day.

Orders placed after 1:00pm, at weekends or on UK bank holidays will normally be dispatched on the next working day.

Most orders will be dispatched within 1–2 working days unless a different lead time is stated on the product page or communicated before dispatch.

Products that may require additional processing time include:

- Pre-order products
- Back-ordered products
- Special-order products
- Custom-built or configured products
- Products subject to additional transport restrictions

UNITED KINGDOM DELIVERY

We deliver throughout the United Kingdom, including Northern Ireland.

Available delivery services and charges are shown at checkout before payment.

The delivery services available for an order may depend on:

- Delivery destination
- Parcel dimensions and weight
- Product contents
- Carrier availability
- Restrictions affecting batteries or other regulated products

STANDARD TRACKED DELIVERY

Standard Tracked delivery is £3.50 for eligible UK orders from £0.00 to £74.99.

Standard Tracked delivery will normally arrive within approximately 2–4 business days after dispatch.

FREE STANDARD DELIVERY

Free Standard Delivery is available for eligible UK orders from £75.00 to £99.99.

This service will normally arrive within approximately 2–4 business days after dispatch.

PRIORITY TRACKED DELIVERY

Priority Tracked delivery is available for eligible UK orders.

The standard charge is £5.00 where applicable.

For eligible orders of £100.00 or more, Priority Tracked delivery is provided free of charge.

Priority Tracked delivery will normally arrive within approximately 1–2 business days after dispatch.

Priority delivery may not be available for:

- Remote postcode areas
- Northern Ireland
- Offshore locations
- Restricted or hazardous products
- Orders placed after the dispatch cutoff
- Weekends and UK bank holidays

Any delivery date shown is an estimate unless the selected service is expressly described as guaranteed.

SATURDAY GUARANTEED DELIVERY

Saturday Guaranteed delivery may be available for eligible orders and destinations.

The applicable charge depends on parcel weight and is shown at checkout before payment.

Current charges range from £16.50 to £22.50 depending on the weight of the parcel.

Saturday Guaranteed delivery may not be available for all destinations or products, including products subject to carrier or transport restrictions.

EVENT AND TEST DAY COLLECTION

Pure Drone regularly attends FPV events and test days.

Customers attending a participating event or test day may select:

Free Event Collection Only at Pure Drone Stall

This option allows the customer to collect their order in person from the Pure Drone stall at the relevant participating event or test day.

This is a collection service only and is not a free home-delivery service.

Customers selecting this option are responsible for collecting their order in person at the relevant event or test day.

Where necessary, customers should contact Pure Drone before ordering to confirm that collection will be available at the event they plan to attend.

TRACKING AND PROOF OF DELIVERY

All dispatched orders will use a tracked service.

Tracking information will normally be sent by email after the order has been handed to the carrier.

Delivery records may include:

- Online tracking events
- Delivery confirmation
- Delivery photographs
- GPS delivery information
- A recipient signature where applicable

DELIVERY ESTIMATES AND COURIER DELAYS

Delivery dates and times shown at checkout or in confirmation emails are estimates unless expressly stated to be guaranteed.

Delays caused by couriers, severe weather, service disruption, customs procedures or incorrect address information may be outside our direct control.

Pure Drone will remain your point of contact and will work with the carrier to investigate and resolve delivery problems.

Unless a different delivery period has been agreed with you, consumer orders will normally be delivered within 30 days.

CHANNEL ISLANDS AND ISLE OF MAN

Orders to the Channel Islands and Isle of Man may require an individual delivery quotation or an additional delivery charge.

Where the amount charged at checkout does not cover the actual delivery cost:

- We will contact you as soon as reasonably possible
- We will explain the additional delivery charge
- We will not dispatch the order until you have agreed to the charge
- If you decline the quotation, the order will be cancelled and any payment already taken will be refunded

EUROPEAN UNION DELIVERY

EU Tracked Delivery is currently available for eligible orders to supported European Union destinations at £12.00.

The estimated delivery time is approximately 3–5 business days.

Delivery availability may depend on:

- Destination country
- Parcel dimensions and weight
- Product contents
- Carrier availability
- Customs requirements
- Restrictions affecting lithium batteries or other regulated products

Some products may not be available for delivery to certain European Union destinations.

OTHER INTERNATIONAL DELIVERY

For destinations outside the delivery zones currently available at checkout, international delivery may be available by quotation.

International delivery costs depend on factors including:

- Destination country
- Parcel dimensions and weight
- Product type
- Carrier availability
- Customs requirements
- Restrictions affecting batteries or electronic products

Where a final international delivery charge cannot be calculated automatically at checkout:

- We will contact you as soon as reasonably possible
- We will provide the proposed additional delivery charge
- We will not dispatch the order until you accept that charge
- If the quotation is declined, the order will be cancelled and any payment already taken will be refunded

International customers may be responsible for customs duties, import taxes, clearance fees, handling charges or other costs imposed by the destination country.

Pure Drone does not control these charges.

Customers ordering outside the United Kingdom are responsible for checking their local import, ownership and use requirements before ordering.

LITHIUM BATTERIES AND RESTRICTED PRODUCTS

Lithium-polymer batteries, lithium-ion batteries and certain electrical products are subject to carrier and destination restrictions.

Orders containing restricted products may:

- Have fewer delivery options
- Require a specialist carrier
- Take longer to process
- Be dispatched separately
- Be unavailable for certain destinations
- Require an additional delivery charge

We may contact you before dispatch if additional arrangements are required.

SPLIT SHIPMENTS

An order may be dispatched in more than one parcel where:

- Items are stored separately
- Products cannot safely or legally travel together
- Products have different lead times
- Different carriers are required

Where possible, separate tracking information will be supplied for each parcel.

We will not impose an additional delivery charge after checkout without first obtaining your agreement.

STOCK DISCREPANCIES AND BACK ORDERS

Our website is intended to reflect current product availability.

If an item shown as available cannot be supplied, we will contact you as soon as reasonably possible.

Options may include:

- Waiting for the item to become available
- Selecting an alternative product
- Removing the unavailable item
- Cancelling the affected item or order for a refund

DELIVERY ADDRESS

Customers are responsible for checking that the delivery information entered at checkout is complete and accurate.

This includes:

- Recipient name
- Building number or name
- Street
- Flat, unit or business details where applicable
- Town or city
- Postcode
- Country
- Contact telephone number where requested

Contact support@puredrone.co.uk immediately if an address needs correcting.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

UNDELIVERED AND RETURNED PARCELS

Where a parcel is returned because:

- The address supplied was incorrect or incomplete
- Delivery was refused
- The parcel was not collected
- The carrier exhausted its delivery attempts

we will contact you.

You may choose:

- Redelivery, subject to payment of the additional delivery cost; or
- A refund in accordance with our Return and Refund Policy

Any refund may be reduced by legitimate delivery or return costs where legally permitted and where the failed delivery resulted from incorrect information or a failure to receive or collect the parcel.

LOST, DAMAGED OR INCOMPLETE DELIVERIES

Contact us promptly if an order:

- Has not arrived within the expected period
- Is shown as delivered but cannot be located
- Arrives visibly damaged
- Contains missing or incorrect items

Email:

support@puredrone.co.uk

Please include:

- Your order number
- A description of the problem
- Photographs of the parcel and packaging where relevant
- Photographs of any damaged product

Do not discard damaged packaging until we confirm that it is no longer required for the carrier investigation.

CONTACT

Pure Drone Ltd

Registered office:
The Granary
Ardley Road
Bucknell
Bicester
OX27 7HW
United Kingdom

Email:
support@puredrone.co.uk

Website:
puredrone.co.uk